Privacy Policy and Cookies

Effective date: 1st April 2026

This Privacy Policy explains how ThermoFLUX d.o.o. (hereinafter: we, our, or us), collects, processes, and protects your personal data when you use our website thermoflux.ba.

We are committed to protecting the privacy of our users and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Law on Personal Data Protection of Bosnia and Herzegovina.

1. Data Controller

ThermoFLUX d.o.o.
Bage 3, 70101 Jajce, Bosnia and Herzegovina
E-mail: tfinfo@thermoflux.ba
Phone: +387 63 392 343

For all questions regarding the processing and protection of your data, please contact us using the details provided above.

2. What Data We Collect

We collect only the data necessary to provide our services. Data is collected through two forms on our website:

a) Contact form – when you contact us with an enquiry or request:

  • Full name
  • E-mail address
  • Phone number
  • Message content / enquiry

b) Job application form – when you apply for an open position:

  • Full name
  • E-mail address
  • Phone number
  • Position applied for
  • CV / cover letter (attached document)
  • Message content

c) Website usage data: IP address, browser, device, operating system, language, and data collected via cookies.

3. How We Use Your Data

We use your data exclusively for the following purposes:

  • Processing enquiries and responding to your messages submitted through the contact form
  • Reviewing job applications and communicating within the recruitment process
  • Analysing website traffic via Google Analytics
  • Protecting web forms from misuse via Google reCAPTCHA

4. Legal Basis for Processing

  • Contact form: your consent (Art. 6(1)(a) GDPR) and legitimate interest in responding to enquiries (Art. 6(1)(f) GDPR)
  • Job application: processing necessary for pre-contractual measures (Art. 6(1)(b) GDPR)
  • Analytics: your consent for analytical cookies

5. Cookies

Our website uses cookies to ensure proper functionality, improve user experience, and analyse traffic. Cookies are small text files stored on your device when you visit the website.

5.1. Necessary Cookies

These cookies are essential for the basic functions of the website and cannot be disabled.

  • wordpress_* – Session and authentication for administrators
  • wp-settings-* – User preferences for administrators, 1 year
  • tf_lang – Remembers language selection, 30 days
  • tf_cookie_consent – Remembers cookie consent, 180 days

5.2. Analytical Cookies

Used to collect anonymous data about website usage so we can understand user behaviour and improve content.

  • _ga – Google Analytics – distinguishes users, 2 years
  • _ga_* – Google Analytics – session indentification, 2 years
  • _gid – Google Analytics – distinguishes users, 24 hours

5.3. Security Cookies

Used to protect the contact form and job application form from misuse via Google reCAPTCHA.

_GRECAPTCHA – Google reCAPTCHA, protection against spam bots, 6 months

5.4. Managing Cookies

You can manage cookies via the banner that appears when you visit the website, or through your browser settings (Chrome, Firefox, Edge i dr.). Disabling certain cookies may affect the functionality of the website.

6. Data Retention

  • Contact form: messages are retained until the enquiry is resolved, and for a maximum of 12 months.
  • Job applications: data is retained until the selection process is completed. With your consent, we may keep your CV on file for up to 12 months for future vacancies.

7. Data Security

We use SSL/TLS encryption and other technical and organisational measures to prevent unauthorised access, loss, or misuse of data.

8. Your Rights

In accordance with the GDPR and the Law on Personal Data Protection of Bosnia and Herzegovina, you have the right to:

  • access your personal data
  • rectification of inaccurate or incomplete data
  • erasure (right to be forgotten)
  • restriction of processing
  • data portability
  • object to processing
  • withdraw consent at any time

To exercise these rights, please contact us at: tfinfo@thermoflux.ba

You also have the right to lodge a complaint with the Agency for Personal Data Protection of Bosnia and Herzegovina.

9. Sharing Data with Third Parties

We share your data only to the extent necessary to provide our services:

  • Google Analytics (traffic analysis)
  • Google reCAPTCHA (spam protection)
  • IT and hosting partners (website maintenance)

We do not sell or rent personal data to third parties.

10. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy in order to comply with applicable legislation or technical changes to the website. The updated version will always be published on this page.

11. Contact

ThermoFLUX d.o.o.
Bage 3, 70101 Jajce, Bosnia and Herzegovina
E-mail: tfinfo@thermoflux.ba
Phone: +387 63 392 343